Refund Policy

Fair and Transparent Service Guarantee

At QueenLine Solutions, we are committed to providing reliable and professional dispatch services that help drivers and fleet owners succeed. We believe in fair and transparent business practices, and this Refund Policy outlines how refunds are handled for our clients.

---

1. Service-Based Fees

Our fees are charged per load (percentage-based) or weekly (flat-rate plans), as agreed upon in your chosen pricing plan. Because dispatch services involve real-time labor and coordination, fees are applied once a load is successfully booked or services have been rendered.

---

2. Non-Refundable Services

Refunds are not available in the following situations:

• After a load has been successfully booked and dispatched.
• When a driver or carrier cancels a confirmed load.
• If services have already been performed (such as negotiation, booking, or paperwork processing).
• For missed or delayed broker payments — as QueenLine Solutions does not control third-party payment timelines.

---

3. Eligible Refunds

A partial or full refund may be granted under the following circumstances:

• A duplicate payment made in error.
• Overpayment or billing mistake by QueenLine Solutions.
• Service cancellation before dispatch work begins.

Approved refunds will be processed within 5–10 business days using the original payment method.

---

4. Service Cancellation

You may cancel dispatch services at any time with written notice. Any unpaid invoices for completed loads or weeks will remain due.

---

5. Contact for Refund Requests

If you believe you qualify for a refund or need assistance with billing, please contact our support team:

📍 Address:
780 Broadway Apt 5B
Newark, NJ 07104

📞 Phone: +1 (406) 505-3900
📧 Email: info@queenlinesolutions.net